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Case Studies: CDC Health Crisis

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Client
Centers for Disease Control and Prevention

Campaign Expertise
Broadcast Communications  
Crisis Management
Internet Communications
Media Relations
Partnership Development

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Photo: Yolan Laporte
Yolan Laporte

Executive Vice President, Social Marketing

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Issues
The 21st Century is, so far, an age of anxiety. Old and new diseases appear and spread with alarming speed, aided by intercontinental jet travel. When unforeseen events arise, government agencies charged with protecting the public health must act quickly and decisively. For several years, the Centers for Disease Control and Prevention (CDC) has turned to Ogilvy PR to help support their crises communications:  

•  2001, anthrax terrorism
•  2002/4, West Nile Virus
•  2003, worldwide outbreak of the respiratory disease SARS
•  2004, flu vaccine shortage

 

Challenge
The American media and public seeks timely information and reassurance. The challenge is to harness the credible power of the CDC in reaching the American people.

Insight
Research has revealed CDC as one of the federal government's most credible agencies for public health information. However, in these crisis situations, the CDC had to productively educate and calm a nervous public.

Strategy
Positioning CDC's director and its scientists actually working to address these crises as a unified voice would demonstrate that the public that it is getting the most scientifically valid information and public health advice.

Campaign
Ogilvy PR activities help CDC's crises communications by:
•  Supporting daily press telebriefings and web casts by CDC authorities

•  Producing video news releases, audio news releases and bites, and B-roll packages with top scientists to help the public better understand prevention and treatment measures

CDC turned to Ogilvy PR to help manage crisis communications...
•  Producing radio and television public services announcements shown in affected states and areas

•  Producing television and radio satellite media towns with CDC's Director and Scientists
 
Results
•  Coverage appeared in all top-tier national and local media outlets and all TV networks

•  Print coverage included The Wall Street Journal, New York Times, USA Today, Los Angeles Times and The Washington Post

•  All major wire services—AP, Reuters and Knight-Ridder—provided informed coverage, resulting in wide pickup by local papers

•  Post crises research showed that Americans thought CDC the most credible source for disease prevention/health promotion information

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